Support

Terms & Conditions

Last Updated: 1 May 2026

Welcome to Trusty Plugins (“we”, “our”, “us”).

By purchasing, downloading, installing or using any plugin, add-on or service from our website, you agree to these Terms & Conditions.

If you do not agree, please do not use our products or services.

Definitions

  • Product means any WordPress plugin, add-on, theme extension or digital download sold or provided by Trusty Plugins.
  • Free Version means products available on WordPress.org or free downloads on our website.
  • Pro Version / Premium means paid products sold on our website.
  • License Key is the activation key used for updates and support.
  • Subscription means a recurring plan (yearly or monthly) that renews automatically unless canceled.

Product License & Usage

When you purchase a Pro product, you receive a license to use it on the number of websites/domains included in your plan (example: 1, 5, or 25 domains).

You are allowed to:

  • Use the plugin on your own sites (based on your plan limit)
  • Use it on client sites if your plan supports it

You are not allowed to:

  • Resell, redistribute or repackage our plugins as your own
  • Share license keys publicly
  • Copy or modify the product for commercial redistribution


Updates & Support

Your license includes access to updates and support during the active license period.
If your license expires or is not renewed:
  • The plugin may continue to work on your website
  • You will not receive future updates
  • You will not receive premium support until your license is active again


Subscriptions & Renewals

Some products or features may be offered as subscription-based plans.

If you purchase a subscription:
  • Your subscription renews automatically unless you cancel
  • You can cancel anytime from your account dashboard (if available)
  • Prices may change in the future, but renewal pricing will be shown before billing


Delivery of Digital Products

All products are delivered digitally.
After purchase you typically receive:
  • A download link (if applicable)
  • A license key (for Pro products)
  • Access to documentation and support

Refund Policy

We offer a 7-day money-back guarantee for Pro purchases (unless otherwise stated).
Refund requests must be submitted within 7 days of purchase.
Refunds may be refused if:
  • The request is outside the refund window
  • The product has been misused or redistributed
  • Fraudulent or abusive requests are detected


For more details, please check our Refund Policy page.

Support for Free Plugins

Free plugin support is provided through WordPress.org community support forums.

Response times may vary based on availability and may take 3–5 business days.
Pro customers receive priority support, usually within 24 hours, depending on workload and issue complexity.

Compatibility & Third-Party Plugins

Our products are built for WordPress and tested with popular themes and page builders (such as Gutenberg, Elementor, Divi, WPBakery, Oxygen).
However, we cannot guarantee compatibility with every:
  • Theme
  • Plugin
  • Hosting environment
  • Custom-coded website setup

User Responsibilities

You are responsible for:

  • Keeping WordPress and your website environment updated
  • Backing up your site before updates
  • Testing changes in staging when possible
We are not responsible for data loss, downtime or conflicts caused by:
  • Third-party plugins/themes
  • Server/hosting restrictions
  • Incorrect installation or modification

Limitation of Liability

Trusty Plugins is not liable for:
  • Any direct or indirect loss
  • Loss of business or revenue
  • Website downtime
  • Security issues caused by third-party tools

Our total liability is limited to the amount paid for the product in the last billing period.

Intellectual Property

All plugin code, design, branding, documentation, and related content is owned by Trusty Plugins and protected by copyright.
You may not copy, reuse, or distribute our content without permission.

Termination

We reserve the right to suspend or terminate licenses/accounts if we detect:
  • License abuse
  • Fraud
  • Redistribution or resale of products


Changes to Terms

We may update these Terms & Conditions at any time. Updates will be posted on this page.

Contact Us

If you have any questions about these Terms, you can contact us here:

Email: [email protected]


Website: www.trustyplugins.com

Support Page: www.trustyplugins.com/support/

Our Terms