Privacy Policy
Trusty Plugins respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what data we collect, how we use it and the choices you have.
By using our website and services, you agree to this Privacy Policy.
Information We Collect
a) Information You Provide
We may collect information when you:
- Purchase a plugin
- Create an account
- Submit a support ticket
- Contact us through a form
- Name
- Email address
- Billing details (processed by payment providers)
- License key and order details
- Support messages and attachments
b) Automatically Collected Information
- IP address
- Browser type and device details
- Pages visited and time spent
- Referral source (where you came from)
How We Use Your Information
- Provide and deliver our products and services
- Process purchases and generate invoices
- Manage license keys and updates
- Provide customer support
- Improve website and product performance
- Prevent fraud and unauthorized use
Payments
We do not store your complete payment card details on our servers.
Payments are processed securely by third-party payment providers. These providers may collect and process payment data according to their own privacy policies.
License & Product Updates
If you purchase a premium plugin, a license key may be required to:
- Activate updates
- Receive premium support
Your license activity may be used to verify eligibility and prevent abuse.
Cookies
- Keep you logged in
- Remember preferences
- Improve performance and user experience
- Track website analytics
You can disable cookies in your browser settings, but some parts of the website may not work correctly.
Sharing of Information
- Payment providers (to process transactions)
- Email services (to send transactional emails)
- Analytics tools (to understand website usage)
- Support tools (to manage customer inquiries)
We may also disclose information if required by law.
Data Security
We take reasonable steps to protect your information from unauthorized access, misuse or loss. However, no online system can be 100% secure.
Your Rights
Depending on your location, you may have the right to:
- Request access to your data
- Request correction of your data
- Request deletion of your data
- Withdraw consent (where applicable)
To request any of the above, please contact us using the details below.
Data Retention
We keep customer and order-related data only as long as needed for:
- Licensing and support
- Legal and accounting requirements
- Fraud prevention
Third-Party Links
Our website may include links to third-party websites (such as WordPress.org or Elegant Themes Marketplace). We are not responsible for the privacy practices of those websites.
Children’s Privacy
Our products and services are not intended for children under the age of 13 and we do not knowingly collect personal data from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
Contact Us
If you have any questions about this Privacy Policy, you can contact us:
Email: [email protected]
Website: www.trustyplugins.com
Support Page: www.trustyplugins.com/support/