Refund Policy
Last Updated: 1 May 2026
At Trusty Plugins, we want you to feel confident when purchasing our premium WordPress plugins. If the product doesn’t work as expected, you can request a refund within our refund period.
7-Day Money-Back Guarantee
We offer a 7-day refund policy on all eligible premium purchases.
If you are not satisfied for any reason, you may request a refund within 7 days of your purchase date.
How to Request a Refund
To request a refund, please contact our support team with:
- Your order number (or purchase email)
- The plugin name you purchased
- A short reason for the refund (optional, but helpful)
When Refunds Are Approved
Refunds are usually approved if:
- The request is made within 7 days
- The product does not meet your requirements
- You faced an issue we could not resolve
- You purchased the product by mistake and did not use it
When Refunds May Be Refused
Refund requests may be refused in cases such as:
- Requests made after the 7-day refund period
- License misuse, redistribution, or policy violations
- Fraudulent activity or repeated refund abuse
- Requests related to third-party conflicts that are outside our plugin scope (themes, hosting restrictions, unrelated plugins)
Refund Processing Time
Once approved, refunds are processed back to the original payment method.
Refund processing time may take 5–10 business days, depending on your bank or payment provider.
Subscription Renewals
If your purchase is a subscription and it renews automatically, you must request cancellation before the renewal date to avoid being charged again.
If you were charged for renewal by mistake, contact our team as soon as possible and we will review your request.
Need Help Before Requesting a Refund?
We’re happy to help you fix the issue first.
If you are having trouble setting up a plugin, contact our support team and we’ll try our best to resolve it quickly.