Support

Trusty Plugins Support & Help Centre

Looking for WordPress plugin support? Trusty Plugins offers pre-sale assistance, a detailed help centre, and premium support for Pro users to keep your site running smoothly.

Our customer support team is available (Mon-Fri : 9:30 AM to 6:30 PM IST)

Average Response Time

12 Hours

Pre-Sale Questions

Got questions before purchasing? Reach out to us with your pre-sale queries, and we’ll help you choose the right Trusty Plugins for your needs.

Ask Question Now

Free Plugins Support

Free Trusty Plugins come with community support via WordPress.org forums. Kindly post your support requests on the appropriate plugin page.

Free support is typically provided within 3–5 business days, depending on availability.

Category AJAX
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City Dropdown Pro

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Pre-Sale Questions

Send us your pre-sale questions through this form. Our team usually responds within 24 hours to help you make an informed decision.

Pre-Sale Question - Trusty Plugins

Frequently Asked Questions

Frequently asked questions about plugins

Q. How do I receive plugin updates and support after purchase?
After purchasing a plugin, you will receive access to updates and support based on your license. Plugin updates can be downloaded from your account or your wordpress dashboard, and support can be requested through our support system. Make sure your license is active to continue receiving updates and assistance.
Q. How do I manage my license keys?
You can manage your license keys from your account dashboard. From there, you can view your licenses, activate or deactivate them on different websites, and check their validity. If you face any issues, you can contact our support team for help.
Q. What’s the difference between free support and premium support?
Free support includes basic guidance and documentation assistance. For free plugin users, support is available via the WordPress.org support forums where you can post your queries and receive help.

Premium support (for Pro users) includes priority assistance, faster response times, and support for advanced setup or troubleshooting related to our plugins.

Q. What is your refund policy for plugin purchases?
We offer a refund policy under specific conditions. If the plugin is not working as described or you face technical issues that we are unable to resolve, you may request a refund within the eligible period. Please refer to our refund policy page for full details and conditions.